A 2 WEEKS NOTICE PERIOD IS REQUIRED FOR ALL ORDERS. ALL WEDDING CAKES REQUIRE A MINIMUM OF 2 MONTHS NOTICE PERIOD (SUBJECT TO AVAILABILITY). WE RECOMMEND ORDERING AS EARLY AS POSSIBLE TO AVOID DISAPPOINTMENT. ORDERS RECEIVED UNDER THE NOTICE PERIOD MAY BE CHARGED WITH A COMPULSORY LATE FEE.

DELIVERY IS AVAILABLE FOR ALL LONDON ORDERS WITH AN ADDITIONAL FEE. THIS WILL HAVE TO BE PRE-BOOKED. COLLECTION IS AVAILABLE WITH A COLLECTION WINDOW GIVEN 2 DAYS PRIOR.

UNFORTUNATELY, WE DO NOT OFFER VEGAN OR EGGLESS CAKES BUT WE DO OFFER DAIRY FREE, NUT FREE & GLUTEN FREE CAKES.

WE RECOMMEND EATING YOUR CAKE AT ROOM TEMPERATURE (AROUND 20-25C) FOR THE BEST FLAVOUR AND TEXTURE, SO BE SURE TO ALLOW ENOUGH TIME OUT OF THE FRIDGE BEFORE EATING IT. FURTHERMORE, WE STRONGLY SUGGEST COLLECTING YOUR CAKE ON THE DAY OF YOUR EVENT SO IT IS AS FRESH AS POSSIBLE. OTHERWISE, STORE IT IN THE FRIDGE OVERNIGHT IF YOU ARE EATING IT THE FOLLOWING DAY. IF YOU PLAN ON KEEPING YOUR CAKE OR ANY LEFTOVERS, IT SHOULD KEEP FOR UP TO 5 DAYS. LEFTOVERS CAN ALSO BE FROZEN FOR UP TO 6 MONTHS. PLEASE USE YOUR OWN DISCRETION IF IT IS A PARTICULARLY HOT DAY, AND DO NOT KEEP YOUR CAKE IN DIRECT SUNLIGHT OR INTENSE HEAT TO AVOID DAMAGE. TREATZFACTORY IS NOT LIABLE FOR ANY DAMAGES CAUSED OUT OF CARE OF TREATZFACTORY.

ALL DEPOSITS/PAYMENTS MADE ARE NON-REFUNDABLE. HOWEVER, PAYMENTS CAN BE MADE INTO A VOUCHER FOR FUTURE ORDERS. PAYMENTS ARE REFUNDABLE IF ORDERS ARE CANCELLED ON OUR BEHALF.